Responsible Gaming
Gambling Should Be Entertainment
We are committed to promoting responsible gaming practices. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
At Neteller Casino, we believe that informed and responsible players have the best experience. If you choose to gamble, do so responsibly.
Age Verification
You must be 18 years of age or older (or the legal age of gambling in your jurisdiction) to use Neteller Casino services and access gambling products.
We are committed to preventing underage gambling. If you are under the legal age to gamble, please do not access our services. Parents and guardians should monitor online activity and use available parental controls.
Warning Signs of Problem Gambling
Problem gambling can develop quickly. Review this checklist and seek help if you recognise any of these signs:
- Frequently thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Attempting to cut down or control gambling without success
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the extent of gambling to family and friends
- Using gambling to escape problems, stress, anxiety, or depression
- Borrowing money or using credit to gamble
- Experiencing relationship, work, or educational problems due to gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Feeling anxious, irritable, or guilty about gambling
If you recognise any of these signs, please seek help immediately.
Self-Help Tools & Safer Gambling Features
Neteller Casino and affiliated operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of money you are willing to lose during a session or time period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Cooling-Off Periods: Take a break from gambling for a set period to reassess your habits
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified duration (typically 6 months to permanently)
- Account Restrictions: Limit access to certain games or betting types
We strongly encourage you to use these tools if you feel your gambling is becoming problematic.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – National Self-Exclusion Scheme for Great Britain. Register to be excluded from all participating online gambling operators
www.gamstop.co.uk - Gamblers Anonymous – 12-step peer support programme
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS treatment services in London
www.cnwl.nhs.uk
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help
Problem gambling is treatable. If you believe you have a gambling problem, or if someone you know does, please reach out for help today. There is no shame in seeking support – recovery is possible.
Contact one of the organisations listed above, speak to your GP, or call a gambling helpline. The earlier you seek help, the better the outcome.
Remember: Gambling should be fun. If it's not, it's time to ask for help.